Course Catalogue
To make a purchase, tick the 'Add to cart' box
Developing a Growth Mindset
Course Overview
This course is not eligible for the early bird discount.
Welcome to FIA's Developing a Growth Mindset training.
Developing a growth mindset allows individuals and companies to realise their potential, increase resilience, and achieve success. A growth mindset can unlock your capacity to learn, grow, and thrive—regardless of your current abilities or skill level.
In this short module, you’ll first learn about the differences between a fixed mindset versus a growth mindset. You’ll then explore how a growth mindset can benefit you and your team. Finally, uncover specific strategies to develop a growth mindset—and expand your possibilities.
Enjoy your growth mindset training and realise your potential!
Learning Outcomes
The topics covered include:
- What is a fixed mindset?
- What is a growth mindset?
- Differences between mindsets
- Benefits of developing a growth mindset
- How to develop a growth mindset
- Limitations of a growth mindset
This course has been designed in the US for a global audience. The content is interactive with opportunities to check your understanding.
Delivery
This course is available as e-Learning and will take approximately 1 (one) hour to complete. It is accessible for 3 (three) months.
Guidelines for enrolment
- Make sure you have a login for the FIA Learning Hub. Click "Sign In" or "Forgot Password" if needed.
- You can enrol a staff member if they already have a login.
- If you require assistance, please email training@fia.org.au
Donor Journey Mapping
Course Overview
The course is designed to provide insights and value to beginners and more seasoned practitioners, starting with the basics of what customer journeys are and why we use them and then progressing rapidly to hands-on workshops where participants apply the knowledge immediately against scenarios. We regularly get more experienced marketers and even UX professionals on the course, and the feedback has been really positive from these people – whilst not all the material is new, there are generally a number of key insights they get through the course, and it helps validate their current knowledge and round out what is often on-the-job experience. The feedback on the course is very positive, no matter the starting skill level, indicating that it seems to provide value across the board. Where participants have already existing journeys, we often discuss those and provide insights on how those can be improved and evolved to the next level.
What you’ll learn
- Why donor journeys have become so important
- Why you need to develop them for your donors
- How to run a customer journey for your donors
- Techniques for understanding your donors and creating the journeys
- How journeys can be used to determine marketing, digital and fundraising strategy
Who is this course for?
- Fundraising and marketing managers
- Fundraising event organisers
- Gifts in Wills donor managers
- Fundraisers responsible for donor engagement, retention and acquisition
Whilst the course will discuss the implementation of communications frameworks into marketing systems based on a detailed understanding of the donor journey, it does not explicitly go through the implementation of marketing automations and engagement sequences at granular level within a CRM given the wide variance of technology capabilities and platforms utilised by fundraisers
Delivery
2 x half-days via Zoom
Meet the facilitator
Click here to read Mike Zeederberg's bio.
Guidelines for enrolment
- Make sure you have a login for the FIA Learning Hub. Click "Sign In" or "Forgot Password" if needed.
- You can enrol a staff member if they already have a login.
- If you require assistance, please email training@fia.org.au.
CFRE
Full participation in Donor Journey Mapping is applicable for up to 7 continuing education points in Category 1. B – Education of the CFRE International application for initial certification and/or recertification.
FIA Code
This course relates to the following aspects of the FIA Code of Conduct:
- FIA Code 4 Conduct towards Donors by considering scenarios where this conduct may be challenged and discuss how to navigate any challenges in ethical and appropriate ways.
Sessions
Donor Journey Mapping
| Select | Start date | End date | Room | |
|---|---|---|---|---|
| FIA Education Zoom Link, FIA Education Zoom Link | ||||
| FIA Education Zoom Link, FIA Education Zoom Link | ||||
| FIA Education Zoom Link, FIA Education Zoom Link | ||||
| FIA Education Zoom Link, FIA Education Zoom Link |
FIA Code Course
Course Overview
The course takes approximately 2 hours to complete, and enrollment includes access for 4 weeks from the time of purchase.
As charities’ reliance on fundraising grows, we need to ensure that the public trusts fundraisers to raise, manage, and distribute their generous gifts ethically and responsibly.
When you join FIA and complete the Code training, you are entitled to use the appropriate FIA Member logo, which signifies that you are committed to adhering to the Code and to ethical, best-practice professional fundraising.
The FIA Code course is designed to provide members (and others involved with fundraising) with a practical understanding of the Code and how to conduct fundraising in accordance with best practices. All FIA Members and anyone involved in fundraising, including staff, CEOs, board members, and volunteers, should complete the Code training.
An independent Code Authority oversees the Code's administration, which includes ongoing monitoring, complaints adjudication, and compliance training.
The Code covers:
- transparent and ethical behaviour
- conduct towards and communication with Donors
- conduct towards and communication with Beneficiaries, including people in vulnerable circumstances
- professional engagement with Suppliers
The course takes approximately 2 hours to complete and enrolment includes access for 4 weeks from the time of purchase.
Click the "Add to cart" button to purchase the FIA Code Course.
Guidelines for enrollment
- Make sure you have a login for the FIA Learning Hub. Click "Sign In" or "Forgot Password" if needed.
- You can enrol a staff member if they already have a login.
- If you require assistance, please email training@fia.org.au.
Google Looker Studio for Fundraisers
Course Overview
If you’d like to create informative dashboards that help you track your digital fundraising performance, then come and have a Looker at this course!
Led by experts in both Looker Studio and the nonprofit sector, this 90-minute training session is designed specifically for nonprofit professionals working in digital fundraising to assist them to unlock the power of data visualisation and reporting for more effective fundraising campaigns. Whether you're new to Looker Studio or looking to sharpen your skills, this workshop will provide practical insights and hands-on learning to better understand your data and make informed decisions that drive results.
You will be guided through setting up impactful dashboards, tracking key performance metrics, and using real-time insights to optimise your strategies. By the end of the session, you’ll clearly understand how to apply Looker Studio to enhance donor engagement, track campaign performance, and drive growth in your fundraising.
Agenda
Introduction to Looker Studio for nonprofit fundraising
Connecting to data sources (Google Analytics 4 and Meta will be primary focus)
How to build effective, customisable dashboards for fundraising campaigns
Tracking and visualising key fundraising metrics (donations, conversion rates, donor retention)
Using filters and segments to personalise reports for different stakeholders
Exploring case studies: successful digital fundraising dashboards
Practical tips for automation and real-time reporting
Q&A
You’ll leave with actionable skills, ready to apply Looker Studio to your fundraising data immediately.
Delivery
1 x 90 mins via Zoom
Meet the facilitator
Click here to read Jonathan Dawson's bio.
Guidelines for enrollment
- Make sure you have a login for the FIA Learning Hub. Click "Sign In" or "Forgot Password" if needed.
- You can enrol a staff member if they already have a login.
- If you require assistance, please email training@fia.org.au.
CFRE
Full participation in Google Looker Studio is applicable for up to TBA continuing education points in Category 1.B – Education of the CFRE International application for initial certification and/or recertification.
FIA Code
This course relates to the following aspects of the FIA Code of Conduct:
FIA Code 3.0 Ethical conduct.
Sessions
Google Lookerstudio for Fundraisers
| Select | Start date | End date | Room | |
|---|---|---|---|---|
| FIA Education Zoom Link |
Major Giving – developing the people and the program
Course Overview
Extend your capacity and practical knowledge in major giving, for both fundraisers and managers.
This course explores the roles of the donor, the fundraiser, the program expert, the executive and the volunteer leader. You’ll learn the major giving journey from identifying, qualifying, cultivating, preparing the offer, making the ask, to thanking, reporting and sustaining the partnership. We will analyse the various approaches for measuring success for the donor, fundraiser and your organisation. The course will outline the traditional elements of a major giving program and guidelines on establishing and integrating an effective program in any organisation.
What you’ll learn
- be able to identify the key people and roles integral to delivering a successful major giving program
- be able to apply major giving methodologies and processes in your organisation effectively
- be able to identify the key skills and techniques needed to secure major gifts and how to build on your current strengths
- be able to understand and measure major giving success for your role and your organisation
- be able to source a range of relevant and current resources to support ongoing program and skills development
Who is this course for?
- major Gift Managers and Fundraising Managers that have oversight for or want to establish a major gift programs
- CEOs who want to understand the role of Major Giving in their organisation
Delivery
2 x half-days via Zoom
Meet the facilitator
Click here to read Leigh Cleave's bio.
Guidelines for enrolment
- Make sure you have a login for the FIA Learning Hub. Click "Sign In" or "Forgot Password" if needed.
- You can enrol a staff member if they already have a login.
- If you require assistance, please email training@fia.org.au.
CFRE
Full participation in Major Giving - developing the people and the program is applicable for up to 7.5 continuing education points in Category 1. B – Education of the CFRE International application for initial certification and/or recertification.
FIA Code
This course relates to the following aspects of the FIA Code of Conduct:
FIA Code 3.0 Ethical conduct.
Sessions
Major Giving – developing the people and the program
| Select | Start date | End date | Room | |
|---|---|---|---|---|
| FIA Education Zoom Link, FIA Education Zoom Link | ||||
| FIA Education Zoom Link, FIA Education Zoom Link |
Mastering Project Management Frameworks
Course Overview
Waterfall. Lean. Scrum. Critical Path. These terms all have something in common: They’re types of frameworks that project managers can use to improve their team’s workflow.
In this short course, you’ll learn what project frameworks are and how they benefit project managers. You’ll also explore specific types of frameworks that are popular in the field. Finally, you’ll learn how to choose the right frameworks for your projects. By the end of the course, you’ll have a better idea of which frameworks can boost your team’s productivity.
The topics covered include:
- what is a project management framework?
- three (3) types of project management frameworks
- scheduling frameworks
- agile frameworks
- choosing the right framework
Learning Outcomes
In this module, you’ll learn
- what project frameworks are
- how they benefit project managers
- explore specific types of frameworks that are popular in the field
- how to choose the right frameworks for your projects
This course has been designed in the US for a global audience. The content is interactive with videos and opportunities to check your understanding.
Delivery
This course is available as e-Learning and will take approximately 1 (one) hour to complete. It is accessible for 3 (three) months.
Guidelines for enrolment
- Make sure you have a login for the FIA Learning Hub. Click "Sign In" or "Forgot Password" if needed.
- You can enrol a staff member if they already have a login.
- If you require assistance, please email training@fia.org.au
Nurturing a Culture of Fundraising
Course Overview
Helping fundraising leaders to master cultural influence, so they can convert a disabling culture into one where their strategic choices and team members thrive.
Strategy is important, but a powerful and empowering culture is a surer pathway to success. This session will provide senior fundraisers with insights into navigating their team or department through the complexities of modern not-for-profit organisations so that their work becomes more effective and their jobs more satisfying.
Learning Outcomes
By the end of the session, you will:
- develop a clear understanding of the importance of addressing the phenomena of organisational culture that inhibit fundraising
- gain an appreciation of the techniques that work to diagnose, expose and address issues
- secure confidence on what priorities for change management should be
What the session won’t cover
Problem-solving issues that run so deep that they require consultative support and/or lengthier coaching.
Targeted skills
- influence
- leadership
- resilience
Who should attend this course?
Fundraising Directors or those wishing to enter into that level within the next 12 months.
Key topics
- examples of when it becomes evident that an organisation’s culture is not supportive of fundraising
- stories that reveal that whilst many of these may seem outside of a fundraiser’s control – they can be influenced
- a framework for identifying the type of cultural barriers at play
- practical tips for how to overcome those barriers to develop a culture that is more supportive of good fundraising
Delivery
1 x full-day via Zoom
Meet the facilitator
Click here to read John Burns's bio.
Guidelines for enrollment
- Make sure you have a login for the FIA Learning Hub. Click "Sign In" or "Forgot Password" if needed.
- You can enrol a staff member if they already have a login.
- If you require assistance, please email training@fia.org.au.
CFRE
Full participation in Nurturing a Culture of Fundraising is applicable for up to TBA continuing education points in Category 1. B – Education of the CFRE International application for initial certification and/or recertification.
FIA Code
This course relates to the following aspects of the FIA Code of Conduct:
- FIA Code 4.10 and 4.11 Conduct towards Donors.
Sessions
Nurturing a Culture of Fundraising
No sessions currently available
Overcoming Common Challenges of Remote Managers
Course Overview
Every manager faces challenges, from motivating employees to keeping projects on track. Remote work amplifies those difficulties. If you’re not in an office setting, how do you know if your team is working? Will communication and morale suffer?
In this course, you’ll learn four common challenges remote teams face and best practices to overcome each.
Enjoy the course!
Learning Outcomes
The topics covered include:
- Trust and accountability
- Communication
- Project Management
- Connection
This course has been designed in the US for a global audience. The content is interactive with videos and opportunities to check your understanding.
Delivery
This course is available as e-Learning and will take approximately 1 (one) hour to complete. It is accessible for 3 (three) months.
Guidelines for enrollment
- Make sure you have a login for the FIA Learning Hub. Click "Sign In" or "Forgot Password" if needed.
- You can enrol a staff member if they already have a login.
- If you require assistance, please email training@fia.org.au