Overview

This session explores the adoption of AI in charities, focusing on its potential to revolutionise operations, improve efficiency, and deepen relationships with supporters. Drawing on public research and insights into public perceptions of AI, the session will provide a comprehensive understanding of how people view AI’s role in the charity sector. Participants will hear perspectives from a CEO, organisation expert, and fundraisers, gaining valuable insights into real-world applications, public trust, and the ethical implications of AI in charity operations.

What you'll learn

By the end of this session, you will:

• Understand how AI is reshaping operations, supporter engagement, and fundraising strategies within charities
• Gain practical insights from sector leaders on AI adoption in diverse charity contexts
• Be aware of key organisational and ethical considerations

Key topics and speakers

• The state of AI in the charity sector, Karen Armstrong, More Strategic
  An overview of the latest AI developments, emerging opportunities and key challenges for the charity sector.
• Leading AI adoption: A CEO’s perspective, Dale Cleaver, Executive Coach
  Drawing on senior leadership roles with Guide Dogs NSW/ACT, Campbell Page and Australian Red Cross, Dale will share an executive perspective on leading AI adoption, building capability and navigating organisational change.
• AI in practice at Cancer Council Victoria, Lyrian Fleming-Parsley, Head of Division, Fundraising and Communications, Cancer Council Victoria
  A practical look at how AI is being applied within Cancer Council Victoria, including lessons and insights from implementation.
• AI governance, privacy and ethics, Angela Dunbar, Head of Privacy, Information and Knowledge Management, Australian Red Cross
  Exploring the organisational, governance, privacy and ethical considerations that come with adopting AI.
• AI in supporter care, Kristina Warne, Marketing Content Manager, and Taylor McGuire, Procedures & Campaign Analyst, The Smith Family
  How The Smith Family is using AI to enhance supporter care, including practical applications, lessons learned and advice for other organisations.

Who is this session for?

• Charity leaders, fundraising managers, and professionals
• Individuals interested in applying AI responsibly within their organisations
• Entry to intermediate-level participants looking to enhance their strategic understanding of AI

Delivery

1 x 4hr session via Zoom.

Materials

• Case studies on AI applications in the charity sector
• Recommended resources for further exploration

This session won't explore 

In-depth technical tutorials on Artificial Intelligence tools.

Prerequisite knowledge

Basic knowledge of charity operations, fundraising, or supporter engagement principles

Facilitator bios

Read Karen Armstrong's bio

Panel bios

Our experienced panel brings diverse insights from across the sector:

• Dale Cleaver
• Lyrian Fleming-Parsley
• Kristina Warne
• Angela Dunbar

Guidelines for enrollment

Note: The FIA website provides access to both the Member Portal and the Learning Hub. These have separate logins — your username and password may be different for each.

New Staff Member

Please ask your organisation’s nominated contact to add you to the Member Portal or email members@fia.org.au. Your details will sync within two hours.

To Access the Learning Hub

Once you've been added to the Member Portal, click “Reset Password / New Staff Login” to activate your Learning Hub access.

If you require assistance, please email training@fia.org.au.

CFRE

FIA Code

This course relates to the following aspects of the FIA Code of Conduct:

FIA Code 4. Conduct towards donors.