Course overview

Telephone fundraisers (telefundraisers) are at the coal face of day-to-day donor interactions yet may not be fully aware of their responsibilities under the FIA Code, including important aspects of vulnerability.

Designed as short, accessible e-learning specifically for telephone fundraisers, FIA Code Essentials for Telephone Fundraising educates telephone agents working in fundraising contexts and promotes professional, ethical and best-practice conduct towards donors and supporters.

Course aim

This course takes approximately 90 minutes to 2 hours to complete, with 3 months of access provided.

This eLearning course is made up of 6 self-paced modules:

• Introduction - FIA Code Essentials for Telephone Fundraising
• Module 1 - Australian Charities and Telephone Fundraising
• Module 2 - Regulation of Telephone Fundraising
• Module 3 - FIA’s Best Practice Framework for Telephone Fundraising
• Module 4 - Best Practice for Telephone Fundraising
• Module 5 - Identifying and Understanding Vulnerable Donors
• Module 6 - Professional Fundraising as a Career

What you’ll learn

• Understand the history and importance of self-regulation in fundraising in Australia
• Learn the basic tenets of the FIA Code and apply them as they relate to telephone fundraising
• Learn about telephone fundraising in the context of charitable fundraising in Australia
• Ethical conduct
• Conduct towards donors
• Vulnerability and donor interactions

Targeted skills

1. Ethical conduct
2. Conduct towards donors
3. Vulnerability and donor interactions

Participant level

Anyone employed as telephone fundraisers in agencies and charities.

Who is this course for?

Anyone employed as telephone fundraisers in agencies and charities.

Prerequisite knowledge

None. 

This session won’t explore

• Processes and practices specific to standard operating procedures of telephone fundraising agencies
• Compliance outside the FIA Code

Delivery

Online via eLearning with 3 months of access.

• This course takes approximately 90 minutes to 2 hours to complete, with 3 months of access provided.
• This eLearning course is made up of 6 self-paced modules: Introduction - FIA Code Essentials for Telephone Fundraising; Module 1 - Australian Charities and Telephone Fundraising; Module 2 - Regulation of Telephone Fundraising; Module 3 - FIA’s Best Practice Framework for Telephone Fundraising; Module 4 - Best Practice for Telephone Fundraising; Module 5 - Identifying and Understanding Vulnerable Donors; Module 6 - Professional Fundraising as a Career.

Guidelines for enrolment

1. Note: The FIA website provides access to both the Member Portal and the Learning Hub. These have separate logins — your username and password may be different for each.
2. New Staff Member
   Please ask your organisation’s nominated contact to add you to the Member Portal or email members@fia.org.au. Your details will sync within two hours.
3. To Access the Learning Hub
   Once you've been added to the Member Portal, click “Reset Password / New Staff Login” to activate your Learning Hub access.

If you require assistance, please email training@fia.org.au.

CFRE

Completion of the FIA Code Essentials for Telephone Fundraising course will align with 1.5 CFRE points.

FIA Code

This course relates to the following aspects of the FIA Code of Conduct:

• FIA Code Conduct towards Donors