Course Overview

Fundraisers interact with a diverse range of people, including those experiencing vulnerability due to various personal, financial, or social circumstances. Ethical fundraising practices require sensitivity, awareness, and adherence to best practices that ensure donors in vulnerable circumstances are treated with dignity and respect.

Familiarise yourself with factors that contribute to vulnerability, recognise potential vulnerability and learn a range of best-practice approaches to responding to a donor experiencing vulnerability.  Explore ways to manage vulnerability so that you can raise and manage a donor’s gift ethically and transparently.

This training module explores the practical skills needed to recognise, respond to, and comply with ethical standards when engaging with individuals in vulnerable circumstances. By aligning with the FIA Code and best-practice guidelines, fundraisers will be empowered to conduct their work transparently and ethically, fostering public trust and ensuring sustainable donor relationships.

Participants will be provided with a learner guide to help them understand the key learning concepts, take notes, and answer questions to understand, respond to, and manage vulnerability effectively.

Learning Outcomes

• Understand the concept of vulnerability and what constitutes vulnerable circumstances

• Identify key drivers of vulnerability and assess their impact on fundraising interactions

• Recognise verbal and non-verbal cues that may indicate a donor is in a vulnerable circumstance

• Apply the FIA Code and relevant practice notes to fundraising scenarios

• Demonstrate appropriate responses to ensure ethical engagement with donors in vulnerable circumstances

• Develop and implement best-practice organisational strategies to support ethical fundraising

Delivery

2 hrs via Zoom

Meet the facilitator

Click here to read Heiko Plange-Korndoerfer's bio.

Guidelines for enrolment

1. Make sure you have a login for the FIA Learning Hub. Click "Sign In" or "Forgot Password" if needed.
2. You can enrol a staff member if they already have a login.  
3. If you require assistance, please email training@fia.org.au.

CFRE

Full participation in Managing Vulnerability is applicable for up to 2.0 continuing education points in Category 1. B – Education of the CFRE International application for initial certification and/or recertification.

FIA Code
This course relates to the following aspects of the FIA Code of Conduct:

FIA Code 3.0 Ethical conduct.